Terms & Conditions

Applicable to all hardware procurement, authorized RMA warranty processing, CCTV installations, and technical repair services executed by Tarning Point Marketing (Indore).

01. Acceptance of Terms & Overview

By accessing our website (tarningpointmarketing.com), visiting our showroom and authorized service hub at LG 15, C-Block, Silver Mall, RNT Marg, Indore, or availing any of our commercial services, hardware products, or maintenance contracts, you acknowledge and agree to be bound by these Terms and Conditions.

All commercial activities are conducted under the lawful management of Mr. Nitin Ingle, Founder of Tarning Point Marketing. If you do not accept any provision contained herein, please refrain from using our platforms or commissioning services.

02. 100% Genuine Products & Brand Association

Tarning Point Marketing is an authorized channel partner and reseller for leading brands including Seculive, Portronics, Honeywell, Rapoo, Acer, GVM, Hikvision, Dahua Technology, CP PLUS, eSSL, Hynet, HP, and Dell.

• All hardware sold is 100% authentic, brand-new, and sourced through official manufacturer authorized distribution chains.
• Every product is backed by original OEM manufacturer warranty cards, valid serial numbers, and official tax invoices.
• We strictly prohibit and reject grey-market, counterfeit, tampered, or refurbished goods unless explicitly stated under certified refurbished programs.

03. Authorized Service Center, Warranty & RMA Claims

As an official authorized service center for brands including Seculive, Rapoo, GVM, Portronics, Nextron, Ivoomi, UR Distree, Ideakard, Simmtronics, and Gigabyte:

• Warranty Processing: Warranty claims and RMA approvals are governed strictly by the respective manufacturer's official warranty policies, service timelines, and defect verification standards.
• Physical / Liquid Damage: Products displaying physical breakage, burnt PCBs, water/moisture corrosion, customer tampering, broken warranty seals, or rodent damage are deemed out-of-warranty as per OEM guidelines.
• Job Sheet Receipt: When submitting devices for repair or warranty RMA at our Silver Mall center, a formal Job Sheet will be issued. The customer must present this receipt upon device collection.
• Customer Data Disclaimer: Customers are advised to backup all personal and sensitive files prior to servicing. Tarning Point Marketing is not liable for data loss during hardware diagnostic procedures, motherboard repairs, or OS reinstallation.

04. CCTV Security Systems & On-Site Installation

For all security surveillance projects (Hikvision, CP PLUS, Dahua, Honeywell):

• Site surveys and technical estimates are based on structural access, cable route lengths, power availability, and network infrastructure provided by the client.
• The client is responsible for obtaining necessary permissions or building clearances required for drilling, cabling, and mounting cameras.
• Post-installation handovers include mobile viewing setup and live verification. Maintenance beyond the initial commissioning period is subject to warranty or dedicated AMC packages.

05. Annual Maintenance Contracts (AMC)

Corporate and residential AMC contracts become effective upon written confirmation and initial invoice settlement.

• Non-Comprehensive AMC: Covers scheduled preventive maintenance, technical troubleshooting, labor, and cleaning. Replacement hardware components are billed separately at subsidized partner rates.
• Comprehensive AMC: Includes labor and pre-specified hardware replacement components as stipulated in the customized service agreement.
• Priority turnaround windows apply during standard business working hours (Monday through Saturday, 10:30 AM – 8:30 PM).

06. Quotations, Pricing & Payments

All formal price quotations remain valid for a period of 7 business days from issuance due to dynamic IT market pricing and component availability. Accepted payment methods include UPI, NEFT/RTGS bank transfers, verified payment gateways, and cash settlements at our counter. Ownership of all goods remains with Tarning Point Marketing until invoices are cleared in full.

07. Governing Law & Jurisdiction

These Terms and Conditions shall be governed, construed, and enforced in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to commercial transactions, services, or warranty procedures with Tarning Point Marketing shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh.

Questions Regarding Our Terms?

For any clarifications or legal correspondence, reach out directly to our management team at Silver Mall, Indore.